Refund and Returns Policy

Last updated: 7 August 2026

Every print is made after you order it, so we do not take returns for a change of mind.

What we do instead. If your print arrives damaged, flawed, or is not what you ordered, we replace it and we cover the return postage. You have 14 days from delivery to tell us.

If you are unsure about size, send us your wall measurement before you order and we will tell you which size fits. That is a better outcome than a return for both of us.

1. What is covered

Damaged or defective items: your print arrives damaged, flawed or defective.
Incorrect items: you receive something different from what you ordered, whether that is the wrong visual, size or framing option.

2. How to make a claim

Email andrew@thehiddenedit.com within 14 days of delivery with your order number, a photo or short video of the problem, and a line about what went wrong.

In most cases we send a replacement without needing the original back. If we do need it returned, we pay the postage.

3. Refunds

Once a claim is approved we process the refund to your original payment method within 7-10 business days. Your bank may take a little longer to show it.

4. Replacements

Where an item is damaged or defective we produce and ship a free replacement as quickly as we can.

5. Exclusions